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Your Call Center & CRM: The Face Your Customer Sees First

Industry

Original Air Date: May 8, 2013

Today’s buzz: Who’s minding your call center right now? You’d better know who. Because they alone are responsible for the instant opinion a caller forms about your entire company. Are [...]

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The Next Generation: Social and Business

Line of Business

Original Air Date: May 1, 2013

Social and business. Will this marriage last? The experts speak. Prof. Jerry Kane: “We’re only at the beginning of the revolution ushered in by and through social, mobile, and digital [...]

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People Who Need People: Caregiving Goes Social and Mobile

Technology

Original Air Date: April 24, 2013

Reality check: Health matters. More than your job, social status, money, car, house. But health is elusive. So much so that 65 million U.S. caregivers provide weekly care to the [...]

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Defying Gravity: SMEs Go Global

Line of Business

Original Air Date: April 17, 2013

Today’s buzz: Should we pin our hopes for a vibrant global economy, sustainable innovation and job creation on high growth entrepreneurs aka small and midsized enterprises (SMEs)? The experts speak. [...]

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How to Hit a Home Run: Strategic Game Plan

Financial Excellence

Original Air Date: May 7, 2013

Today’s buzz: Strategic planning. Truth time: Is your company doing the right stuff or the dumb stuff when it comes to annual budgeting, planning and control? For example, do you [...]

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Looking for Risk in All the Wrong Places?

Financial Excellence

Original Air Date: April 30, 2013

Today’s buzz: Risk. Can ignorance of risk be bliss? Should risk responsibility fall on your CEO, CFO, CRO? Burning questions. You need answers. Now. The experts speak. Fiona Williams, Deloitte [...]

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