Listen to thought leadership radiocasts that will educate, inspire and drive your business to new heights.
Click below to view each of the previously recorded shows.
Original Air Date: May 8, 2013
Today’s buzz: Who’s minding your call center right now? You’d better know who. Because they alone are responsible for the instant opinion a caller forms about your entire company. Are your agents generating rolls of thunder or applause for you? The experts speak.
Dennis Goodheart, IP Network Consulting: “You can fool some of the people all the time, and all the people some of the time, but you cannot fool all the people all the time.” (Abraham Lincoln)
Neal Shact, CommuniTech: “The customer experience is an increasingly critical marketing battleground and the contact center sits dead-center. It’s the ‘face’ your customers see. A great experience with intimacy and personalized service builds customer loyalty and repeat business; if not, hope it doesn’t go viral like United Airlines found out with the video United Breaks Guitars (12.75M+ hits).”
Jim Goldfinger, SAP: “Just because it’s usable, doesn’t mean it’s useful.”
Join us for Your Call Center & CRM: The Face Your Customer Sees First.
Original Air Date: May 7, 2013
Today’s buzz: Strategic planning. Truth time: Is your company doing the right stuff or the dumb stuff when it comes to annual budgeting, planning and control? For example, do you measure activity or outcomes? What about a clear vision of what ‘success’ looks like, so you can gauge performance? Are stale finance practices a roadblock to your becoming a lean, agile, adaptive organization? So much to consider. Take a break and hear what the experts say.
Colin Cooper, ISSEL: “What is the point of knowing how well you are performing if you don’t do anything about it? Creating reports doesn’t improve performance, strategic initiatives do. And if the two are not directly linked you are stacking the deck against yourself.”
Steve Player, Beyond Budgeting Round Table (BBRT): “Everyone has a plan ’till they get punched in the face.” (Mike Tyson)
Tim Teinzer, SAP: “The best way to predict the future is to create it.” (Peter Drucker)
Join us for How to Hit a Home Run: Strategic Game Plan.
Original Air Date: May 1, 2013
Social and business. Will this marriage last? The experts speak.
Prof. Jerry Kane: “We’re only at the beginning of the revolution ushered in by and through social, mobile, and digital technologies. Businesses, societies, and governments will be so radically different in 15 years…we’ll barely recognize them.”
Gabi San Martin: “Business…has quickly become a conversation between the customer and the company.” Rohit Ohri: “As social media becomes overloaded and ‘popular,’ the key skill will be properly filtering the data, or in a more human sense, listening.”
Mark Yolton, SAP: “It is not the strongest of the species that survives, nor the most intelligent. It is the one most adaptable to change.” – Not by Charles Darwin.
Todd Wilms, SAP: “By 2015, we will be drowning in content and messages. As marketers, it is our responsibility to clean-up the landscape by creating smart, targeted content and messages, and stop the deluge of trash…”
Join us for The Next Generation: Social and Business.
Original Air Date: April 30, 2013
Today’s buzz: Risk. Can ignorance of risk be bliss? Should risk responsibility fall on your CEO, CFO, CRO? Burning questions. You need answers. Now. The experts speak.
Fiona Williams, Deloitte & Touche: “A Deloitte and Forbes Insights 2012 survey [found] … a surprising 91% of companies plan to reorganize and reprioritize their risk management approaches in the next three years…”
Scott L. Mitchell, OCEG: “We all know that even the best-laid plans of mice and men oft go astray (Robert Burns’ poem, ‘To a Mouse’). To execute with this expectation is much harder to do than say … our Plans B, C, D, E, and F are as likely as Plan A when it comes to the strategic things that really matter most.”
Bruce McQuaig, SAP: “A recent survey by North Carolina State ERM Initiative identified the top 10 global risks … there is no clear evidence that risk management practices have fundamentally changed and that the past will not be repeated.”
Join us for Looking for Risk in All the Wrong Places?
Original Air Date: April 24, 2013
Reality check: Health matters. More than your job, social status, money, car, house. But health is elusive. So much so that 65 million U.S. caregivers provide weekly care to the ill, disabled, aged. How can technology help? The experts speak.
Robert M. Miller, National Fragile X Foundation: “Technology will never replace the caring spirit, but technology can provide the necessary tools for caring to make a real difference in the lives of those with special needs.”
Louise W. Gane, MS, M.I.N.D. Institute: “Love the moment, and the energy of that moment will spread beyond all boundaries.” (Corita Kent)
Cheryl Pray, Els for Autism Foundation: “Autism: It’s not game over. It’s GAME ON!”
Faheem Ahmed, SAP: “Social networks have already transformed how we find music, discover restaurants, compare prices, and plan vacations. Isn’t it about time that we apply this technology to transform how we care for our loved ones?”
Join us for People Who Need People: Caregiving Goes Social and Mobile.
Original Air Date: April 23, 2013
Today’s buzz: Finance on the move. Mobility could soon change the face of your company’s finance function. The benefits of mobile BI are indeed impressive – faster and cheaper decision-making, improved productivity, enhanced agility, perpetual forecasting, and more. But before you jump on this bandwagon, first plan the smartest route to avoid these potential bumps along the way: data security on mobile devices, device limitations, your current backend infrastructure, and opening your decision process to many more people. Hmmm. The experts speak.
Surya Mukherjee, Ovum: “Mobile BI sits at the intersection of great analytics and poor consumption.”
Richard Barrett, CFOKnowledge: “With sales of mobile devices booming while sales of PCs are on the slide, I’m beginning to wonder who exactly is doing the heavy lifting.”
Akash Agarwal, SAP: “Be the change you want to see in the world; if you don’t change, you get disrupted.”
Join us for Mobility and Finance: Impact, Trends and the Future.
Original Air Date: April 17, 2013
Today’s buzz: Should we pin our hopes for a vibrant global economy, sustainable innovation and job creation on high growth entrepreneurs aka small and midsized enterprises (SMEs)? The experts speak.
Aviva Freudmann, EIU: “SMEs in developed and developing economies show surprising similarities in their goals and expectations. For all the challenges they face in their business environments, they are an exceedingly optimistic bunch…”
Bryan Pearce, Ernst & Young: “Last year, our 650 U.S. EOY finalists employed 700,000 people, grew revenues 48% over two years, and achieved 30% job growth. They’ve learned how to defy gravity.”
Carl B. Lewis, Vision33: “Some SMEs are enterprise business in disguise, expanding their operations into other countries by starting new and independent business units.”
Kevin Gilroy, SAP: “SMEs have to change their mindset regarding IT in order to excel: understand IT is their friend, not foe. It’s simple…”
Join us for more on Defying Gravity: SMEs Go Global.
Original Air Date: April 16, 2013
Today’s buzz: Performance management. Your CFO’s priorities have to change. How? Beyond closing the books, your Office of Finance must become a steward of the business, generate new revenue from customers and markets, and much more. The challenge: how to harness your EPM data and understand it well enough to integrate fact-of-life business risk into transparent, fact-based decisions that drive business results. Are you ready to leave conventional wisdom behind? The experts speak.
John Steele, Deloitte: “You can’t manage what you don’t measure.” – Business adage attributed to Peter F. Drucker
Jim Braun, Capgemini: “Nobody who ever gave his best regretted it.” – George Halas (1895-1983) aka Papa Bear and Mr. Everything, iconic leader of NFL’s Chicago Bears
Kurt Bilafer, SAP: “What would you do if you knew you could not fail?” – Robert H. Schuller, Hour of Power televangelist
Join us for Performance Management: Steppingstone to Predictive Analytics
Original Air Date: April 10, 2013
Big Data dominates the business conversation. Of its “3 V” attributes – Volume, Variety, Velocity – the third is grabbing the spotlight. Bottom line: Are you getting answers fast enough to support real-time business? The experts speak.
Lee Dittmar, Deloitte: “Analytics prowess will determine winners and losers. But even as we talk about Big Data and the importance of ‘predictive analytics,’ many organizations still struggle to accomplish basic reporting efficiently and effectively. As companies compete for a limited supply of data scientists to perform advanced analytics, there is a lot of work to do to fix the foundation.”
John H. Fleming, PhD, Gallup: “How do we ensure quality data? Garbage in garbage out. Is more better or is better more?”
Reza Soudagar, SAP: “Airplanes are interesting toys but of no military value.” (Marechal Ferdinand Foch, Professor of Strategy, Ecole Superieure de Guerre, 1904)
Join us for more insights on Business on Speed: Real-Time Insights and Execution.
Original Air Date: April 9, 2013
Business risk is a fact of life. Does the specter of product liability, cyber and physical security, fraud, theft, regulatory failure, breakdowns, and low revenues keep you awake at night? The experts speak.
Paul Albert, Albert Investments: “A wise, battle-hardened senior investment banker told me: ‘We’re in the business of taking risks with the objective of creating value for our shareholders while serving our clients’ interests, so I don’t mind taking risks. But when I take risks I want to understand what they are, why I am taking them, and how to reduce them or to get out of them.’”
Nola Masterson, Science Futures Management Company: “Behold the turtle. He makes progress only when he sticks his neck out.” (James B. Conant)
Brian Barnier, ValueBridge Advisors: “What do a winning basketball team and a company with consistently higher returns have in common? The ability to ask ‘What if?’ more insightfully than their opponents.”
Join us for Board Risk Oversight: What Are Regulators Saying?
Original Air Date: April 3, 2013
Dizzy from all the hype around Small vs. Big Data, big picture vs. exact insights, real-time vs. right-time answers, and more? The experts speak.
Evan Quinn, ESG Global: “We’re entering a new world in which data may be more important than software.” (Tim O’Reilly)
Marie Goodell, SAP: “Every day, 3 times per second, we produce the equivalent amount of data that the Library of Congress has in its entire print collection. But most of it is like cat videos on YouTube or 13-year-olds exchanging text messages about the next Twilight movie.” (Nate Silver, statistician and author, “The Signal and the Noise.” Silver correctly predicted the winner in 50 out of 50 states in the 2012 U.S. presidential election.)
Surya Mukherjee, Ovum: “To sustain beyond the hype, Big Data needs to become a first class citizen of the enterprise IT environment.”
Join us for more insights on Debunking Big Data Myths: The Elephant in the Room.
Original Air Date: April 2, 2013
Today’s buzz: Financial transformation. Finance professionals are on a treadmill, navigating the steep challenges of regulatory reporting, risk vs. opportunity balancing, new technology learning curves, and more. Bottom line: Rise to the occasion or fall off. The experts speak.
Regina Edmiston, Deloitte: “Addressing the challenges facing finance organizations is a balancing act across process, technology and organizational components, with integrity of data and transparency to information as the underpinnings to any transformational changes.”
KK Dave, Deloitte: “Finance transformation projects have a way of quickly growing bigger than anyone expected. And if you don’t watch out, they can grow out of control!”
James Fisher, SAP: “‘He not busy being born is busy dying’ (Bob Dylan, “It’s Alright, Ma (I’m Only Bleeding)” from Bringing It All Back Home, 1965). It’s ultimately about rebirth and the need to evolve and change, to transform.”
Join us for Financial Transformation: Ready or Not!
Original Air Date: March 27, 2013
Business networks. You connect with people you know, want to know, should know on social networks. Should your company join, too?
Tim Minahan: “Online social networking tools have transformed our personal lives by connecting us to people and information in new ways. Businesses are undergoing that same process. How many times did you check Facebook, LinkedIn, send a tweet, text, Instagram in the past 30 minutes?”
Quentin Fisher: “‘Ants aren’t smart, ant colonies are.’ (D. Gordon, Stanford Univ.) Let’s look to biology for insights and a vision to the possibilities in our ever-evolving business ecosystem.”
Sameer Patel: “In the world of work, connecting doesn’t come from just bringing people together. Really really connecting to impact performance and execution comes from surrounding real purpose and context such as a sales forecast data point…a curve ball customer request, a need for supplier arbitration, with your network of people.”
Join us for Business Networks: More Than Social.
Original Air Date: March 20, 2013
Today’s buzz: Airlines. New technologies are game-changing the data-intensive aviation industry – optimizing internal processes, sharpening competitive differentiation, innovating the customer experience. But is it enough, in time, and which airlines will survive? The experts speak.
Michael Wm. Denis, InfoTrust Group: “Why pay billions for smart aircraft only to plug them into dumb IT?”
Peter Kearns, Accenture: “Airline industry business benefits related to IT improvements will be negligible unless there is business change involved. You need to change business practices and do so with your IT strategy in mind – and software developers need to help drive this process.”
Eva-Marie Roe, SAP: “The race is on for airlines: Get a head start and re-invent the business by adopting new technologies now. Or wait, letting others capture the competitive advantage, and then be compelled to follow after new business processes have become commodity.”
Join us for Airline Turnaround: Blue Skies Ahead?
Original Air Date: March 13, 2013
Today’s buzz: The city. More than just your snail-mail address, the city is a vital entity with the power to impact local quality of life as well as national and global economies. How’s your city running? The experts speak.
Dr. Theresa Pardo: “Running a city is a complex and challenging task. Running it well, even more so. The best run cities…embrace the complexity of the task, see the opportunities that information and technology offer in managing that complexity, and seek out innovative yet practical solutions to the problems their citizens care about.”
Chris Moore: “Government technology is not for the faint of heart.”
Adie Tomer: “If knowledge is the key then just show me the lock.” – Q-Tip, A Tribe Called Quest, Check the Rhime
Sean Patrick O’Brien: “The 19th century was a century of empires. The 20th century was a century of nation states. The 21st century will be a century of cities.” – Wellington E. Webb, Former Denver Mayor
Join us for Best-Run Cities: Urban Matters.
Original Air Date: March 6, 2013
M2M. Machines connected and talking to each other. By 2018, nearly everyone, everything, everywhere will be connected real time, affecting how we innovate, collaborate, produce, govern, and achieve sustainability. Think about coffee plants telling farmers how and when to irrigate, harvest, pack, tag, ship. Mmm.
Miguel Blockstrand, Ericcson: “Unleashing the power of connectivity to all people places and things is inevitable.”
Steve Hilton, Analysys Mason: “M2M is a jumble of technology thrown together like potatoes dumped in a bowl. But something very tasty is created by mashing the potatoes together with butter, milk, and salt. Or as Aristotle said almost 2400 years ago, ‘In the case of all things which have several parts and in which…the whole is something beside the parts, there is a cause.’” – Metaphysics, Book VIII, Part 6
Benjamin Wesson, SAP: “I’m sorry, Dave, I’m afraid I can’t do that.” – 2001: A Space Odyssey. Film 1968
Join us for M2M: Mmm, Connectivity Never Tasted So Good.
Original Air Date: February 20, 2013
Mobility is becoming ubiquitous. Exactly as planned. Some burning questions: Will the iPad Mini deliver anything new for business? Where does the BYOD (bring your own device… to work) trend end? With Windows 8, is a mobile device different from a PC? When mobility reaches full stride, will you ever have to leave the house again? The experts speak.
Maribel Lopez, Lopez Research: “Mobility is about apps and business processes, not devices.”
Philippe Winthrop, VeliQ: “BYOD – at least for me – has become the ‘Voldemort of Enterprise Mobility.’”
Neil Hooper, SAP: “It’s the year of the mobile application. Didn’t we say that last year?”
Join us for more of their insights on Mobility Enablement: Internet Coming to Your Fridge Soon?
Original Air Date: February 27, 2013
Customer experience. Have you figured out what each of your customers really, really wants? If yes, have you designed a personalized, easy, conversational experience they won’t perceive as intrusive or creepy? If no to either question, listen up. The experts speak.
Paula Rosenblum, RSR: “The essence of precision retail is what I call ‘The Grand Unified Theory’ – combining the customer intimacy and knowledge of the very, very small (independents), with the economies of scale and scope of the very, very large. Yes, I stole this concept from Physics.”
Vicki Cantrell, NRF: “Perfection is the enemy of the good, and it takes too long. Don’t worry, be crappy.” – Vicki Cantrell, combining pieces of various quotes
Lori Mitchell-Keller, SAP: “Retailers will go out of business and e-commerce will dominate UNLESS retailers use their culture to draw customers into their stores.”
Join us for their insights on Precision Retail: What’ve You Done for Your Customer Lately?
Original Air Date: February 13, 2013
Talent, talent everywhere, but they can’t find jobs. What is HR doing about it? The experts speak.
Dr. Katherine Jones: “Businesses of all sizes have struggled to shift their resources toward growth markets, yet they find a shortage of talent and leadership holding them back. We call this the ‘talent paradox.’ Companies need skills, yet unemployment remains high. We do not really have a job shortage—we have a skills shortage. Why?”
China Gorman: “The changing demographics within the workforce are creating enormous challenges as the Baby Boomers hang on for dear life and the Millennials start pushing up the ladder. The Xers are getting caught with nowhere to go! We may miss a generation in the C-suite.”
Jan Grasshoff: “2013 is all about mobility: mental mobility of talents, mobile HR service delivery, mobile learning, mobile workplace, mobile organizations. A key role for HR to play!”
Join us for more expert insights on HR on Alert: Talent vs. Skills Paradox.
Original Air Date: February 6, 2013
People vs. numbers. Which should matter more to your business success? The experts speak.
Greta Roberts: “Numbers are the language of business. If employees want to be valued, they need to be measured in a way that business understands…as numbers.”
Haig R. Nalbantian: “Too many organizations give lip service to the people side, but fail to apply real discipline to workforce management. They rely instead on intuition, benchmarks or so-called ‘best practices’ to inform their people-related decisions.”
Russ Campanello: “It’s time to begin measuring, and thereby differentiating our business, with the human capital metrics that drive performance and generate value. We still value (and report) the buildings more than the people inside them.”
Steve Boese: “Revenue per employee can tell you just about everything you need to know about your business.”
Henner Schliebs: “Democratizing analytics will be the big differentiator in 2013.”
Join us for Workforce Analytics: Real People, Real Numbers.
Original Air Date: January 30, 2013
Glocalization. Does this “portmanteau of globalization and localization” (Wikipedia) describe your company’s growth? If yes, the dichotomy will challenge your HR team as they try to manage a mobile workforce and multi-country payroll. If not yet, your time will come. The experts speak.
David Ludlow: “The world is ‘glocal’ (play on the combination of think globally, act locally). Today’s talent is global, connected, and mobile. New categories of solutions are required to leverage that talent to out-innovate the competition.”
Marianne Langlois: “HR must think of itself as a function that drives the business forward, instead of as a function that supports the business.”
Penny Stoker: “You can’t underestimate the power of a ‘singular, global payroll system.’”
Keith Strodtman: “Today, large global companies are realizing big benefits from centralizing payroll across boundaries – cost savings, compliance, data accuracy, reporting, etc.”
Join us for Going Glocal: Mastering Multi-Country HR.
Original Air Date: January 23, 2013
Fraud. It’s 2013. Surely by now we’ve figured out how to catch the bad guys and gals. “Not”, say our experts:
Jonathan Middup: “Corporate fraud is most often a product of good people in bad circumstances. Depending on those circumstances, we could all be fraudsters.”
Jonathan E. Turner: “Over the past 15 years we’ve made great strides in understanding fraud, increasing technology-based tools, and created focused legislation – yet fraud losses are increasing and fraud schemes go longer before detection…Even though we have better tools, fraudsters do, too, and they are pulling ahead.”
Michael Rasmusssen: “Business today is like the Titanic.”
Rod Brennan: “The growing demand by stakeholders of financial and non-financial reporting for more real or near-real time reporting will drive the rapid adoption of automated assurance and monitoring in all organizations.”
Norman Marks: “Manage fraud like never before.”
Join us for Fraud Risk Management: Who, why, what, where, when and HOW?
Original Air Date: January 16, 2013
If you thought your customers were very demanding in 2012, wake up and smell the coffee in 2013!
Is your sales team skilled enough in the art and budding-science of social monitoring and sentiment analysis to handle it? Are you analyzing field-fresh customer data and giving sales the 360-view needed to make smarter sales? Do you know when and where to use push vs. pull marketing? Are your CMO and CIO equipped to lead the way?
So many questions – and our panel has answers.
Big Data Power 2013: Fast, faster and wow! How is your company coping with the deluge of big data, so far?
Can you tell the difference between big data and good data, in time to make the right decisions? Does your sales team have the super-fresh information they need to close more profitable deals faster? You’ve heard about the power and benefits of in-memory computing, but is it hype or real?
So many questions – and our panel has answers. Join us for Big Data Power 2013: Fast, faster and wow!
Original Air Date: January 9, 2013
Truth time! On a scale of 1 to 10, rate your corporate social responsibility program. If it’s below 5 (you know who you are), our experts may inspire you to raise the bar in 2013.
Daniel Elliott: “International corporate volunteer programs are a win-win-win proposition. The host organizations gain access to pro bono world-class consulting services, volunteers gain a unique, once-in-a-lifetime experience, and companies enhance their brand and increase exposure to new markets.”
Rebecca Wang: “The betterment of our society is not a job to be left to a few. It is a responsibility to be shared by all.” – David Packard
Brittany Lothe: “Plan like a pessimist, think like a realist, act like an optimist and–above all–love what you do.”
Evan Welsh: “Garbage can be good.” (Referring to Evan’s mission to create a communications plan for the “catadores” garbage collector association in Brazil.)
Join us for smart business talk about the value of corporate social responsibility.
Original Air Date: January 2, 2013
Your company’s Social Media IQ. Do you know the score? If you haven’t checked recently, or it’s embarrassingly low, do something now – yes, this second day of 2013. Why? Because in the time it takes to read this, zettabytes of fresh social media intelligence are whooshing by. If you’re not listening, capturing, analyzing and taking action on rich business data, you may miss the boat all year. Our experts know what it takes to achieve a Mensa-level Social Media IQ.
Amber Mac: “If content is king, then conversion is queen.” – John Munsell, CEO/co-founder of Bizzuka
Arthur Bailey: “You cannot control what people say online about your company, but you can manage and track the volumes of conversation.”
Schalk Viljoen: “If everything seems under control, you’re just not going fast enough.” – Mario Andretti, world champion racing driver
Pour a cup of Joe, Earl or OJ (or leftover Dom), and join us at the game-changers’ table for smart business talk to kickoff a positively game-changing New Year!
Original Air Date: December 26, 2012
Although 2012 holiday gift-giving is officially over, we’ve got another present for you: Game-Changers 2013 Predictions – Part 2. Yes, more than a dozen thought leaders (guests on previous Coffee Break and In the Cloud programs) will gaze into the SAP Game-Changers Radio crystal ball, joining our 14 experts from last week’s program. Their collective gift is a smorgasbord of insights into the technologies, strategies, people and trends that can help you grow your business and compete better in 2013 and beyond.
Pour a cup of Joe, Earl, OJ or Dom, and pull up a chair at the game-changers’ table for smart business talk and good cheer. You’re invited to Tweet your comments during the show to #SAPRadio. Please accept our best wishes for a positively game-changing New Year!
Alan Lepofsky Carl Snyder Ella Morgulis Esteban Kolsky Jason Rose Jen McClure Mariano Kristensen Mark Johnson Michael Krigsman Mico Yuk Parveen Gupta R Ray Wang Russ LeFevre Sina Moatamed Volker G. Hildebrand
Original Air Date: December 19, 2012
What’s on your holiday business wish list this year? If it’s a crystal ball to help you predict what 2013 will bring for your company, we’ve got the next best thing. Today and next week, more than two dozen thought leaders from previous Coffee Break and In the Cloud programs will gather to gaze into the SAP Game-Changers Radio crystal ball. Their gift to you: a grab-bag of insights into the technologies, strategies, people and trends that can help you grow and compete better next year and beyond.
Pour a cup of Joe, Earl, OJ or Dom, and join us at the game-changers’ table for smart business talk and good cheer on Game-Changers 2013 Predictions – Part 1. And mark your calendar to listen live to Part 2 on Dec. 26. You’re also invited to Tweet your comments at #SAPRadio.
Anneke Seley Barry Trailer Bill Tallent Bob Nicols Christine B. Whittemore Cindi Howson Emily Jasper Jesus Hoyos Rob Harles Roy Illsley Stuart Ravens Sven Denecken Tom Suder Vishy Gopalakrishnan William “Bill” Newman
Original Air Date: December 12, 2012
Social entrepreneurship. Yes, good things do come in small packages. The experts speak.
Alexandra van der Ploeg: “Donating money is easy, volunteering in the traditional sense is easy, but is it effective? Corporate social responsibility should not be about philanthropy, but about leveraging capital, technology or talent to truly create an impact in the communities we work in.”
Anne B. Evans: “Social entrepreneurship is love and respect in action.”
Patrick Furlong: “I believe in the importance of data and statistics…but it is the connection we feel to one another that moves us most strongly to act and make a positive and lasting difference in our communities.”
Rob Henning: “Get your team and strategy right, so you, as the entrepreneur, can focus on thinking about how to grow your business and have a business plan. Without the right team and a clear understanding of the market, most people will take a pass on financing your business.”
Join us for Social Entrepreneurship: The Power of Small.
Original Air Date: December 5, 2012
Banks and big data. Risky business, according to our experts.
Simon Paris: “As reported more or less daily, banks continue to face multiple risk and compliance challenges – are they not willing or not able to do proper risk and compliance management?”
Ralph Silva: “Banks have to find some humility and realise that retailers, auto companies and grocery chains are far better at managing and mining data than they are. Steal it if you can.”
Jane Griffin: “It’s understanding the risks in the market and how I respond to those risks or any other components that might jeopardize my success.”
Craig Rich: “The price of light is less than the cost of darkness” — A.C. Nielsen. “Too often organizations are challenged with creating a business case for improving their data and analytical capabilities. In today’s competitive landscape, it is not whether you can afford to invest in analytics but whether you can afford not to.”
Join us for Banks’ Big Data Risks: Analytics to the Rescue.
Original Air Date: November 28, 2012
Corporate banking. If your treasury department is in a stranglehold with your bank, you’re not alone.
Richard Walker: “For commercial banks, the imperative is on improving customer experience and becoming easier to do business with through ease of integration, data and process transparency…”
Olli Kähkönen: “When you walk through a storm, hold your chin up high…At the end of the storm is a golden sky…” (Lyrics: You’ll Never Walk Alone)
Robert Grimes: “With everything from supermarket chains (e.g. Tesco, Sainsbury, Walmart) to technology giants (e.g. Google, Paypal/eBay) entering the financial services sector, banks have a new challenge to not only compete with their own kind but also with completely new players.”
Tom McAllister: “Demand for new revenue sources driven by capital needs, and mitigation of short- to mid-term geographic risk, is causing many banks to look beyond their borders for other sources of capital.”
Join us for Corporate Banking: Show Me the Money.
Original Air Date: November 21, 2012
UI (user interface) is king. Why? If software UI is not beautiful, easy, intuitive – and fun – even the most brilliant engineers and designers will fail to please their intended business or consumer end-user audience. The experts speak.
Bill Newman: “Over-burdened knowledge workers are tasked with doing more with less. With the economy picking up, particularly in the US market, these ‘technocrats’ demand access to necessary, complex information in easy to use, engaging means.”
Anders Raft: “The art of teaching kids to gamble is that there is no teaching needed.”
Ella Morgulis: “Easy, fun, user-friendly WORK experience at work is no longer an oxymoron; it is a requirement today. The ‘iron curtain’ between work and consumer experience have fallen.”
Mariano Kristensen: “As far as the customer is concerned, the interface is the product.” – Jef Raskin (1943-2005), human-computer interface expert at Apple, 1970s
Join us for more insights on All About the UI: Technology without the gory details.
Original Air Date: November 14, 2012
Charge! If you’re a greenie eying an EV (electric vehicle) as your next car, there’s a lot to consider: battery pack size, driving range of plug-in hybrids like C-Max Energi or Volt vs. all-electric Leaf, power grid impacts, ongoing costs and more. The experts say:
Christine Hertzog: “A consumer-centric EV market maturity model could help accelerate EV adoption.”
Alaa Owaineh: “The gradual electrification of transport is coming, increasing the demand for power at a time when utilities are under immense pressure. What impact will electric vehicles have on their business, and what do they mean for smart grid investment?”
Sam Jaffe: “Teach your mouth to say ‘I don’t know’ and then progress will be made.” — Maimonides
Maurizio Cattaneo: “In the more densely populated areas of the world, electric vehicles will soon make up 10-15% of the vehicles on the road. They may not sound like many, but if all would charge at the same time, today’s electricity grid would not be able to cope and blackouts would be almost inevitable.”
Join us for more insights on Charge! Driving Global Electro-mobility.
Original Air Date: November 7, 2012
Selling. Today’s savvy salesperson must combine many skills: a gatherer-analyst of customer and competitor data; social business guru; collaboration champion; and much more. Our experts speak.
Barry Trailer: “There is work to do in every sale. Imagine holding your hands two feet apart. The more work you do ‘selling’ – identifying key buying influences, needs and personal wins, establishing and elevating relationships, etc. – the less ‘negotiating’ you need to do. So, if you do 18″ of selling, you have 6″ of negotiating ahead…4″ of selling, 20″ of negotiating. Simply stated, there are no shortcuts.”
Anneke Seley: “The business of sales is changing; whether your business changes with it will determine your long-term success.”
Ross Wainwright: “The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will.” (Vince Lombardi)
Join us for more insights on Selling: Art or Science, Negotiation or Persuasion?
Original Air Date: October 31, 2012
What’s in a name? Plenty, for today’s CIO. Why? The role is changing so much, so often that it’s hard to know what the “I” means at any time. The experts speak.
Steve Romero: “Calls for the ‘new CIO’ are not new at all. CIO Magazine’s State of the CIO ’07 survey resulted in the identification of four distinct CIO archetypes: Business Leader, Innovation Agent, Operational Expert, Turnaround Artist. In 2011, its 4 Personas of the Next Generation CIO were Chief Infrastructure Officer…Integration Officer…Intelligence Officer…Innovation Officer.”
Nigel Fenwick: “Marketing is the biggest opportunity for IT since the Internet.”
Martin Heisig: “To go boldly where no one has gone before. This is what today’s IT leaders have to do. Consumerization of IT is the new innovation driver. I have to make my end users a core part of my IT design processes. I have to know what consumers want next because they will want it soon in the enterprise.”
Join us for the Changing Role of the CIO: The I’s Have It.
Original Air Date: October 24, 2012
Education. What will it take to equip our kids to function, survive and succeed in a tech-driven world? The experts speak.
Kim Jones/ Curriki: “Memorization will take a backseat to problem solving and complex thinking – 21st century skills and project-based learning.”
Kim Saxe/ The Nueva School: “The Internet and technology (such as Skype) supports the teaching of more open-ended and complex projects than ever before.”
Curtis Johnson/ “Disrupting Class” author: “The role of teachers will see profound changes – all good… from a qualified source of knowledge dispensing information to largely passive students (in rows of desks) to planners, facilitators, and coaches in the learning process.”
Neeru Khosla/CK-12 Foundation: “We no longer need textbooks.”
John Mayerhofer/SAP: “Technology will enable schools and other institutions, essentially experience providers, to cost-effectively facilitate personalized student-centered learning for today’s learners and an additional 3 billion new minds.”
Join us for Future of Education: What Kids Really Need to Succeed.
Original Air Date: October 17, 2012
Subsidiaries. Straight path to market expansion or potentially tangled ecosystem? The experts speak.
Steve King/Emergent Research: “For the first time in modern history, the developing world, not the developed world, is the global engine driving economic growth. This, coupled with the rapidly increasing use of social technologies, is fundamentally changing the relationship between companies and their foreign subsidiaries.”
Erich Joachimsthaler/Vivaldi Partners: “As internet analyst Mary Meeker said in her State of the Internet address this year: ‘We are merely in spring training.’ This creates a new reality for companies of how to manage the global organization and how to achieve competitive advantage and profit from it.”
Mike Morel/SAP: “Companies are squandering their investments in subsidiaries. They need to share more, implement governance, compliance, and regulation, and manage subsidiary independence.”
Pour a cup and join us for Subsidiaries: Curing Chaos at the Family Dinner Table.
Original Air Date: October 10, 2012
Today’s buzz term: “BI” – business intelligence. Oxymoron? Or game-changer that can make your company smarter, more agile, and able to leap over tall competitors in a single bound?
Continuing our Apr. 4 and May 9 discussions, we’ll revisit why even the best intelligence needs a strategy, and look at big data, analytics, cloud, single version of the truth and more. The experts speak:
Brian Sommer / TechVentive: “Detectives have hypotheses and working theories they try to prove or disprove. Why shouldn’t BI initiatives use the same rigor to uncover huge insights into business?”
Josh Greenbaum / EAC: “There is nothing more deceptive than an obvious fact.” (Sir Arthur Conan Doyle, The Adventures of Sherlock Holmes)
Colin Dover / SAP: “Responding to the seemingly simple business requests of providing a consolidated view of a global corporation is enough to send an IT department into a collective cold sweat.”
Pour a cup and join us for How Smart Is BI without a Strategy? – Part 3.
Original Air Date: October 3, 2012
“Are you working hard or hardly working?” goes the old saying. Today, we’re seeing a massive shift in how people work due to the co-impact of big data, mobile, cloud, and social media. Are you feeling it yet? Our experts speak:
Alan Lepofsky / Constellation RG: “New technologies such as in-memory database, mobile, and cloud are transforming the way people work.”
Richard Edwards / Ovum: “Often using their own mobile devices and free-to-use cloud-based community collaboration solutions, employees are applying their consumer persona and experiences in the workplace and in the field; changing the way the job gets done and results are achieved.”
Kijoon Lee / SAP: “Every now and then, we see a truly disruptive technology emerge. In-memory database is one of these. This technology will change the face of business and transform how millions of people work and live.”
Join us for more insights on Changing How You Work: Big Data, Social, and Mobile Collide and Converge!
Original Air Date: September 20, 2012
The cloud. Shopping for cloud solutions based solely on price? Look deeper, say the experts.
Jeff Anders: “Nearly everyone is under the gun to save money and looking for that ‘silver bullet’ to solve their problem, but even the most skilled hunter can shoot himself in the foot sometimes. Cost is only one factor when trying to decide between public, private and hybrid cloud solutions.”
Allan Krans: “It may be time to rethink everything you know about private cloud. Current stereotypes of private cloud as the secure and more costly alternative to public cloud are rapidly eroding as adoption grows…many early adopters are already achieving costs on par or lower compared with public cloud benchmarks…”
Xavier De Romagna: “If hybrid cloud is here to stay…what are the implications?”
Madhuri Chawla: “Cloud computing – is it an evolution or a revolution?”
Join us for more insights on Best Bang for your Buck: Private, Public, or Hybrid Cloud?
Original Air Date: September 19, 2012
Social communities and storytelling. The connection? Ask the experts.
Rachel Happe, The Community Roundtable: “Social communities leverage an increasingly expensive asset – people – by allowing them to work out loud, connect with more people, establish trust, and find relevant information and solutions more quickly. Our job as community sponsors is to co-create value and be the storytellers of that value. It is no longer a story about us alone, but about that collaborative journey.”
Sean O’Driscoll, Ant’s Eye View: “Social engagement is a journey with defined stages leading to the fully engaged enterprise…Digital storytelling is a critical new competency.”
Mark Yolton, SAP: “As SAP CMO Jonathan Becher likes to say, ‘Big glass buildings don’t buy software…people do.’ With the lines between B2B and B2C blurring, enterprise marketers must become better storytellers to articulate the impact of their solutions on real people.”
Join us for more on Building a Social Community: Tell Me a Story!